F.A.Q.

F.A.Q.

Monarch operates as a wholesaler selling directly to retailers only. 
As importers / distributors, we do not sell to individual consumers. We are however, always available for questions & comments


1. I am interested in buying some new furniture and have some general questions about your products.

If you require information about Monarch products, please refer to the ‘contact us’ page on our website and fill-out the online form with your question(s). We will do our best to advise you on our fine products.

2. Why don’t you show any prices on your website?

Our website has been designed to give a general idea of our product lines, and only a few of our 1,400 items are featured on this site. We cannot provide any pricing because our customers who are independently owned and operated retailers, establish the prices for which our products are sold to the public.

3. Does Monarch take custom orders?

Monarch will occasionally make a product available or customize one of its RTA manufactured items for a retailer if the volume is large enough. However, we do not customize our products on order for regular customers and consumers. Our product line is vast enough to suit many decor styles, trends and colors.

4. How can I find out about the status of my order?

The retailer where you purchased your Monarch product is independently owned and operated, we do not control their order management. If for any reason a retailer requires assistance on tracking an order they should contact their Monarch representative directly.

5. How can I get a Monarch Specialties catalogue?

Monarch is unable to provide the public with product catalogues or any other printed materials. Only retailers who have opened an account with Monarch Specialties Inc. can receive this material.

6. Can I purchase Monarch Specialties on-line?

Our products are sold through authorized retailers and some of these retailers have websites that sell our products online. In order to ensure that our customers receive valuable advice and assistance through our retailers, Monarch does not sell any product online.

7. Does Monarch Specialties sell directly to the public?

Monarch does not sell directly to the public. The distribution and service of our products is entrusted to authorized furniture, décor, lighting and accent furniture & accessories retailers. Please refer to our ‘Contact Us’ page to request more information.

8. Can I get a refund or exchange?

All refund and exchange policy agreements you have with your retailer are established independently from Monarch Specialties Inc. For any information regarding this subject, please contact the retailer that sold you the product.

9. I have broken or lost some parts to my Monarch Specialties furniture. What should I do?

In most cases, parts or assembly pieces can be replaced. Simply log on to www.monarchservice.com and fill out the service request form. From there, our service department will respond to your request by sending you an acknowledgement, followed by the status of your request, and finally your replacement part(s). In some cases, you might be asked to return to the point of purchase for service.

10. How do I submit a warranty claim?

Any warranty you may have is with the retailer where your Monarch item was purchased.

11. How I can apply for a job at Monarch Specialties?

If you are interested in working for the Monarch team, please sumbit your resume in MS Word or PDF format to hrdept@monarchspec.com